If you are not happy with your order, you can exercise your right to withdraw within 14 days from the date you receive your order (the days will start being calculated from the proven date of delivery).

The returned products cannot be used, worn or damaged, must have their ID tags attached and must be returned in their original packaging with any related accessories and instruction manuals. Goods returned in conditions other than those described above will not be refunded.

The products must be returned in a single package and, if possible, inside the original packaging that they were delivered in.

You can request a return within 14 days from the date of receipt of your order. The goods must be in their original condition, including tags, unused and placed inside the original box (or, alternatively, an equally robust box).

To make the return, please follow these instructions:

1. Place your return request on the website by following the instructions at this link, choosing between refund or size change and selecting the method you wish to return:

  • 2A. If you want to organise a pick-up at home (or at an address of your choice in your country) select the ‘BOOK A PICKUP’ option, the courier will collect your parcel at the address and on the day you have indicated, make ensure you are at home and receive the pick-up receipt from the courier. If you are in a country other than Italy, we advise you to book a collection 48 hours in advance.

  • 2B. If you want to take your return to a BRT pick-up point, select the ‘COLLECT POINT’ option, stick the pre-paid label on the outside of the parcel and consult the list of BRT points closest to your home at this link.

    Return costs are covered by Colmar.

Under no circumstances are returns allowed at Colmar Stores, even if the initial order was picked up at the shop.


Digital Boîte is not responsible for any theft or loss when our courier service is not involved.

If you wish to exchange an item, within 14 days of receiving your order, you can request using the following form:

  • By entering your order information – order number and the email address used for the order – on this page.
    • If you need any support, you can contact our Customer Care service, which will guide you through the process.

Exchanges can be made for size reasons only, so an item can only be exchanged for the same model in a different size, where available.

Once we have received the product for exchange in our warehouse, we will send you the new size with a new order.

We will send you an e-mail with the new tracking number once the new size has been dispatched.

Products returned for exchange must not have been used, worn or damaged, and must be returned with the ID label still attached.

Any goods returned in conditions that do not comply with the above will not be replaced or refunded.

Once an exchange has been made for a different size, it will not be possible to request a further exchange. The new size may be returned and a refund requested.

Once we have received your return, the condition of the returned products will be assessed and any refund will be processed within 10 business days from the date the goods were received.

Colmar will refund the total price of the purchased products and you will be notified by email when the refund has been completed.

In the instance that the sum refunded is incorrect, we ask that you contact Customer Care, who will check the refunded amount and see to crediting difference.

In the instance that the aforementioned conditions have not been respected or damage is found to the returned products or their function is impaired, Colmar reserves the right to refuse the return. In this case, you can decide to receive the purchased products again, however shipping costs are borne by the customer. Afterwards it will no longer be possible to refuse the sent shipment.

You cannot exchange or return a product purchased on https://www.colmar.com/ in store. You can return goods purchased on https://www.colmar.com/ online only, entering the information on this page or by contacting our Customer Care